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Head of Client Services
Own client experience and account health across the IdentityLogic portfolio. Executive sponsor on key accounts; partner with delivery and BD on renewals, expansions, and recovery of at-risk accounts.
What you'll do
- Own client experience, account health, and post-sale relationship across the portfolio
- Serve as executive sponsor on key accounts; build relationships with client sponsors and economic buyers
- Drive renewals and account expansion in partnership with the BD team
- Operate the client health framework: NPS, executive QBRs, escalation handling
- Recover at-risk accounts; lead recovery plans with delivery leadership
- Build the client services function as the firm scales: hiring, playbooks, tooling
- Represent client voice in delivery, methodology, and product investment decisions
What we need from you
- 12+ years client-facing experience in IT consulting, IAM, or enterprise software
- Prior leadership of an account management or client success organization
- Demonstrated track record of growing accounts and improving NPS or equivalent satisfaction metrics
- Comfortable presenting to and negotiating with C-level client sponsors
- Working knowledge of the IAM market and IdentityLogic's competitive landscape
- US-based with unrestricted work authorization
Bonus, not required
- Background at a boutique IAM or security consulting firm
- Prior P&L responsibility
- Track record of standing up a client services function from scratch
What you'll get
Competitive base plus account performance and retention bonus. Equity participation negotiable.